jobs

Coastal Carolina University

Myrtle Beach , SC

Senior Online Learning Systems Administrator

Coastal Carolina University
Myrtle Beach, SC Full-time
Posted on July 8, 2018

Coastal Carolina University is seeking candidates for the position of Senior Online Learning Systems Administrator (Database Administrator I) in the Coastal Office of Online Learning.

Duties include but are not limited to: Performing system administration functions for all assigned online learning platforms (including Moodle); performing system testing for upgrades and enhancements; communicating with Information Technology Services on issues related to technical learning systems, such as troubleshooting; collaborating with CeTEAL, Training and Development, and other campus constituents as needed on the design of faculty training or support documentation for online learning systems; developing user guides, how-to documents, videos, and other similar training documents; offering face-to-face and online trainings to provide training support; researching, developing, and documenting solutions for problems submitted on faculty and student help requests; researching and testing emerging online learning systems and tools having future potential to help COOL realize its unit mission; modeling, promoting and ensuring exceptional customer service delivery to all constituents, including but not limited to, faculty, staff, students, visitors and the community at large; processing and reporting usage data pertaining to the learning systems; and performing other duties and special projects as assigned.

Qualifications: A Bachelor’s degree in instructional design, instructional technology, educational technology, information management systems, computer technology or related field and at least one (1) year experience in relevant field (instructional or educational technology, instructional design or computer information systems) or equivalent education, training and experience are required. A Master’s degree in education, instructional technology, online learning, instructional design, or related field and at least three (3) years experience as an online learning/technology systems administrator overseeing a LMS (such as Moodle) are preferred. Experience supporting help-desk level callers at the faculty level is strongly preferred. Experience developing documentation or technical reports for both print and electronic distribution is preferred. Experience teaching in the higher education, K12, or professional development areas is preferred. Familiarity with supporting third-party educational technology tools, such as online proctoring, textbook publishers, accessibility review, and quality review of online and hybrid online courses is preferred. A successful candidate must possess a high level of administrative and instructional competence in Moodle or similar learning management system; must be familiar with both Windows and Apple operating systems; and possess a high level of expertise in desktop software environments (such as Microsoft Office Suite), web authoring tools, and other third party software to support course management system applications. Additionally, a successful candidate must possess training, helpdesk or consultative experience; must be highly accurate and detail oriented; possess strong customer service background, leadership skills, and teamwork within previous workplace environments.

Review of applications will begin immediately and continue until position is filled.

Coastal Carolina University is an Equal opportunity/affirmative action employer.

Database Administrator I (AM42/147845), full-time position with benefits. SC State Pay Band: 06. Normal work hours are 8:30 a.m. to 5:00 p.m., Monday through Friday; may include evening and weekend hours beyond normal work hours. Must be flexible to meet special scheduling needs of the University.

Required Qualifications
Bachelor’s degree instructional design, instructional technology, educational technology, information management systems, computer technology or related field. At least one (1) year experience in relevant field (instructional or educational technology, instructional design or computer information systems) or equivalent education, training and experience.

Preferred Qualifications

  • Three (3) years experience as an online learning/technology systems administrator overseeing a LMS (such as Moodle) is strongly preferred.
  • Master’s degree in education, instructional technology, online learning, instructional design, or related field is preferred.
  • Experience supporting help-desk level callers at the faculty level is strongly preferred.
  • Experience developing documentation or technical reports for both print and electronic distribution is preferred.
  • Experience teaching in the higher education, K12, or professional development areas is preferred.

Required Licensure and/or Certification

Knowledge, Skills & Abilities

  • Familiarity with supporting third-party educational technology tools, such as online proctoring, textbook publishers, accessibility review, and quality review of online and hybrid online courses is preferred.
  • High level of administrative and instructional competence in Moodle or similar learning management system.
  • Familiarity with both Windows and Apple operating systems is required. High level of expertise in desktop software environments (such as Microsoft Office Suite), web authoring tools, and other third party software to support course management system applications is expected for a successful candidate for this position.
  • Training, helpdesk or consultative experience required. Must be highly accurate and detail oriented.
  • Strong customer service background is a must, and any successful applicant will have a history of strong leadership as well as strong teamwork within previous workplace environments.