Lead Generation Specialist
DM Bowman, Inc. is searching for a full time customer service oriented members for the team. This individual will represent the company to potential applicants.
General Summary:
Lead Generators are established to be an outbound call center connecting with applicants to become professional truck drivers with DM Bowman, Inc.
Essential Job Functions:
Lead Generators must familiarize themselves with and utilize the following resources available to them; all D. M. Bowman marketing materials for recruiting, Tenstreet, AS400 and Driver Career Coordinators
Scope of Responsibility: Lead Generators are responsible for communicating and performing a pre-qualification of driver applicants based upon a data base provided by the Talent Acquisition Manager. The process includes:
- Receiving a list of applicants to contact from the Talent Acquisition Manager.
- Contacting applicants and making entries of the attempts into the applicant tracking system – Tenstreet.
- If the number is not valid so annotate; If a voice message is left so annotate.
- If a pre-screen is actually conducted make a note of the motivation of the applicant and refer to a Driver Career Coordinator.
- Make note of the Driver Career Coordinator assigned the lead.
- For applicants returning calls follow the same process.
- Lead Generators are expected to make at least 100 out bound calls per day and to answer at least 80% of inbound calls.
- Lead Generators must be organized and have the ability to handle multiple calls.
Reports to: Lead Generators report directly to the Talent Acquisition Manager.
Communication: Lead Generators must be able to clearly articulate their message verbally over a telephone.
Education: This position requires a high school education or GED.
Experience: Experience in the trucking industry or related industry is a plus. Sales, recruiting or call center experience is necessary.
Physical Requirements: Lead Generators must be able to sit for extended periods of time as their schedules may require. Lead Generators must be able to communicate fully and clearly in person, using the telephone and the computer.
Additional Requirements: Lead Generators must have the ability to cooperate/ function as part of a team, and be able to support team decisions.
This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned and is subject to review and revision.