Information Technology Support Specialist
National Bank of Coxsackie
Albany, NY
Full-time
Information Services / Technology (IT)
Posted on October 16, 2019
Reports to: Data Processing Manager
Supervises: No supervising responsibilities
Location: Main Office – Coxsackie
NBC is always looking to expand our team and are constantly accepting applications to interview individuals who are interested in joining the financial industry.
We happily offer all employees a competitive compensation and benefits package with an exciting and positive work environment!
Job Background Requirements:
- Associates degree in Computer Science, Information Technology, Business Administration, or a related field, and/or work-related experience in the field of Information Technology/Banking/Customer support or customer service.
- Excellent communications skills, especially verbal.
- Must be detail oriented.
- Must be able to complete daily, weekly and monthly duties as assigned without supervision.
- Extensive knowledge of Windows operating systems/servers a plus.
- Proficient in all Microsoft Office applications.
- Proficient with all major Internet Browser applications. Knowledge of internet-based protocols a plus.
- Basic understanding of Windows networking/Microsoft Active Directory a plus.
- Experience in PC and other office equipment troubleshooting and/or repair a plus.
Job Responsibilities:
- Internal User Technical Support – Including but not limited to: Unlocking user accounts in various software packages, password resets, equipment, software and network troubleshooting, assist users with support for Microsoft Office applications, Exchange, as well as other internal systems as required.
- Monitor and report on system performance, security, and other metrics as required by the Data Processing Manager and the SVP of Operations.
- Perform, monitor and report on all duties involving patching server and workstation operating systems and software.
- Maintain and troubleshoot systems (hardware and software).
- Set up and install new software/systems as required.
- Perform, monitor and report on daily backups of mission critical servers, PC’s and other systems as may be required.
- Travel to branch locations for the purpose of troubleshooting, repairing, or replacing IT related equipment.
- Maintain, troubleshoot and report on antivirus performance.
- Destroy and/or dispose of faulty or outdated equipment in a manner consistent with bank security guidelines.
- Review IT related audits and research/develop strategies to mitigate known vulnerabilities.
- Perform hardware and software updates as supplied by vendors.
- Assist management with testing/implementing new products and services.
- Assist with online banking calls from customers needing assistance with locked accounts, forgotten passwords, bill pay questions, and mobile remote deposit questions.
- Review miscellaneous online banking reports and accounts for accuracy.
- Process applications for new online banking customers.
- Assist the Data Processing Department with various IT related projects.
- Complete required paperwork as it applies to any assigned duty in an efficient and timely manner.
- Complete other related miscellaneous duties as assigned by management.
To apply please contact Nancy Bliss at nbliss@nbcoxsackie.com