Front Desk Manager and Front Desk SupervisorPrince Resort
The Prince Resort is in search of:
Front Desk Manager
The person in this position is responsible for establishing and managing front desk operations. This involves coordinating the activities of the reservations, front desk and summer activities (seasonal). Partners with other department heads to ensure that all guest needs and concerns are properly addressed. Participate in business planning and review activities to ensure the financial wellbeing of the Front Desk.
Provide leadership to front desk employees; schedule and conduct training; prepare and communicate performance expectations of resort management and guests; Assign duties and observe performances to ensure adherence to Hotel policies; conduct periodic feedback and performance review sessions; establish employee recognition rewards/events; and when necessary, take disciplinary actions. Resolve front desk discrepancies (financial, reservation, etc).Orders and track vouchers/show attractions. Hold monthly meeting with FD Staff.
Work with guests to resolve problems by suggesting and applying mutually agreeable solutions. Assist guests in making, changing, and canceling reservations. Register guests into and out of resort. Assist in developing walk-in rates for last minute bookings. Provide information in person and by telephone regarding resort services. Work directly with Housekeeping and Engineering to ensure that all guest requests are met in a timely and correct fashion. Work with the Sales Manager to negotiate group rates and actively participate in the yield management program. Attends regular staff meetings and perform special projects as needed by General Manager.
Front Desk Supervisor
The person in this position will be responsible for checking guests in and out of resort, provide information in person and by telephone regarding resort services, managing paperwork, resolving customer complaints, training new staff members and providing continued training to existing staff members and performing other duties as required or assigned.
The FD supervisor also will work directly with Housekeeping, Engineering and Quality Control to ensure that all guest requests are met in a timely and correct fashion and will resolve front desk discrepancies (financial, reservation, etc.).
We offer great benefits such as:
- Paid vacation and Health and Dental Insurance.